Please ensure that you have your Policy number and the full circumstances as we\n will require it to process your insurance claim.
\nAlso you will have the opportunity\n to upload supporting documents including proof of purchase and pictures of the damage\n which will help us process your insurance claim.
\nIf you have already started a claim and clicked \"Save for later\" you can retrieve\n the details and complete the claim.
\nYou will be asked to logon with the details that we will have sent you via email.
\nIf you have already submitted a claim you can check on the status.
\nYou will be asked to logon with the details that we will have sent you via email.
\nWhen making a claim please ensure that you have the following information available to you as you will require it to complete the online claim form.
\nWe may ask you to provide one or more of the following to help us process your claim.
\nYou must provide evidence to show that you own the gadget such as:\n
You must request confirmation of dates of usage for the gadget from your network provider. The proof of usage document should include the device make and model, IMEI number and confirm the date when the device was first and last used.
\n\nPlease provide photographs of your gadget (front/back and each side). These should be taken using another phone/camera. Please ensure that a front image is provided ensuring that the IMEI is visible on the screen of your device. To display the IMEI dial *#06#. Please also provide an image of each side and the back of your device.
\nWhat is an IMEI number?\n
This cover only applies if the breakdown occurs outside of the manufacturer’s warranty period. You may be required to provide an independent breakdown report to confirm the cause of the fault.
\n \nWe will assess your claim and aim to approve it within 2 working days of receiving all requested documentation.
\nOur repair centre will aim to repair your gadget within 72 hours or receiving your device. Once your claim is approved, we will contact you to advise on where to send your device for repair.
\nIf your gadget is deemed beyond economical repair and will need to be replaced, we will endeavour to replace it with an identical fully refurbished or new (where a refurbished item is not available) item. \n Should this not be possible we will replace it with a fully refurbished or new (where a refurbished item is not available) item of a identical specification or the equivalent value.
\nPlease note: it may not always be possible to replace your gadget with the same colour or finish, where this is not possible an alternative colour will be provided.
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\n \nWhen making a claim please ensure that you have the following information available to you as you will require it to complete the online claim form.
\nWe may ask you to provide one or more of the following to help us process your claim.
\n \nYou must provide evidence to show that you own the gadget such as:\n
The document must include the make, model and IMEI (in respect of mobile phones) or serial number together with the date of purchase of the device. Please refer to the gadget criteria in the policy wording for further information.
\n \nProof of Usage from your Network provider which confirms the mobile phone has been in use since policy inception and up to the event giving rise to the claim. Proof of usage should include the device, make, model, IMEI number and the first and last date the device was used. This obtainable for all types of contract, including “pay as you go”.
\n\nPlease provide photographs of your gadget (front/back and each side).
\n\nBooking invoice along with evidence of proof of travel such as boarding passes/used tickets.
\n\nThe insurance document provided to you at time of taking out the policy. This is not the policy wording. It is the schedule showing your dates of travel, the insured persons and level of cover purchased.
\n\nWe will need a copy of your passport or UK driving licence (photographic version of the licence). We will need this for anyone claiming under the policy.
\n\nYou will need to supply us with a utility bill (less than three months old) in your name at the address provided to us. This may be required for all persons claiming under the policy.
\n\n(Please also refer to the policy wording for full details of the claims procedure for all claims)
\nIf you gadget is lost or stolen, you must:
\nThe above points will need to be verified prior to any theft or loss claim being approved. If you have not carried out these requirements, then it is possible your claim may be delayed or even declined.
\n\nAs stated in the process above, if you have a device that uses a sim card, you must have your device blacklisted if it has been lost or stolen. You must provide proof of this from your network provider. This will show when the device was blacklisted, the IMEI number, and is obtainable for all types of contract, including “pay as you go”.
\n\n\nWhat is an IMEI number?\n
An excess will apply to each person making a claim and to each incident and each section under the policy. Please refer to the Terms and Conditions of your Policy document to confirm which excess amount is applicable.
\nWe will assess your claim and aim to approve it within 48 working hours of receiving all requested documentation.
\nOur repair centre will aim to repair your gadget within 72 working hours of receiving your device. Once your claim is approved, we will contact you to advise further on the repair process.
\nIf your gadget is deemed beyond economical repair and will need to replaced, we will endeavour to replace it with an identical fully refurbished or new (where a refurbished item is not available) item. Should this not be possible we will replace it with a fully refurbished or new (where a refurbished item is not available) item of a comparable specification or the equivalent value.
\nPlease note: it may not always be possible to replace your gadget with the same colour or finish, where this is not possible an alternative colour will be provided.
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